Terms and Conditions
Services that Exalta customers can avail:
- - In-Home : Professional technicians visit your home to service your Product as per your comfort
- - Carry-In : Customer bring in his / her product to the nearest service center for service
If the defect or failure occurs while using the product in normal condition (functional defect) within the warranty period, In such case the customer can avail in warranty service by providing the purchase invoice at the time of service.
Out of warranty service
Items Applied as Out of Warranty Service
|Out of warranty||After expiry of Product standard warranty period ,all services are on chargeable basis to the customer.|
|Re-Install/Removal||Re-install /second demo/ explanation /external connections ,requests like connecting the external device etc. are chargeable|
|Product of Different company||Faulty product of other company/ interconnected device except for the product that the customer request. (Router, Set top, Game consol, Cable/alloter, drainage pump, tempered glass, Assembled PC, S/W of other company and so forth)|
|Expendability||In case that the expendable part’s warranty is expired/ lifespan is ended.|
(Battery, Filters, Ramps, Head, Tonner, Drum, Chemical and so forth)
In case that the product is defect due to the customer use the part that is not provided by Exalta or option items
|Natural disaster||In case that the product ‘s defect due to natural disaster (Earthquake, Cyclone, Storm, strike of lighting, flood, etc ), fire, damage from sea wind and so forth|
|Etc.||It’s just customer’s request even though the product is not defect|
(It’ll be charged to the customer even though the product is in In-warranty.)
ex. Check whether the product is normal or abnormal.
Cleaning filter due to the blockage of the product filter and so forth.
? It’ll be helpful if the customer check the Exalta service homepage for examining product simply or seeking the trouble shooting.
Standard to estimate SVC charge
Service cost is made up of part cost and repair charges like the below.
- Part charges :
- Means the price of the part/s consumed in repairing the product. The part charge will be communicated by the engineer before carry out the repair
- Repair charges :
- Repair charge means the engineer’s fee according to the repair level. Refer the table
- Transport charges :
- Transportation charges applicable when the product is taken to the workshop for repair
In case of Gas Charging in AC / Refrigerator the transportation charges is applicable for home service.
- Inspection charges :
- Inspection charges applicable in case customer not interested in availing repair service. refuses for
- Site Inspection Charges :
- These charges are applicable in case of customer desire for site inspection for installation of air conditioner
These charges can be adjusted in case AC installation done by same service center
Repair Cost for In-home & Carry-in Service
Chemical Wash and Gas charging rates are exclusive of service charge.
Site Inspection charges to be adjusted against the AC Installation charges.
AC Gas charging transportation to be collected for In Home Service.
In case compressor failed during compressor warranty period, Gas charging is not chargeable from customer
Extra VAT is applicable on gas amount
|Window solar AC||500||400||500|
|Split solar AC||1500||500||1000|
|Solar Panel Installation||10/watt||10/watt||10/watt|
Standard Installation apply
Civil/Welding & Electrical work will cost extra as per actual
# Transportation applicable only when set is taken to workshop(AC Gas charging transportation to be collected for In Home Service also)
- - Rates mentioned are exclusive of service tax.
- - Service charges are applicable for customer abused set both I/W and O/W
- - No Service charges applicable if complaint repeats itself within 3 months from date of service invoice.
- - No service charges applicable for accessories replacement.
- - Charges mentioned above w.e.f 11-March-2017 & are subject to change without prior notice.
- - Standard charges applied for Dismantling/Re-installation for products not mentioned above.